Excellent customer service — A Relief & Joy.
Yesterday was frightening to me.
I looked at my views. There were zero.
The afternoon nearly finished without one read or look at any of my stories. Confusion and dismay slammed into my thoughts.
What had I done? Did I break any writing rules? Did I offend Medium’s policies? Was the mistake mine? What can I possibly do about being…oh no…SUSPENDED!
What options did I have? I immediately sent a help ticket into Medium requesting assistance. Recently, I read accounts about Medium being slow to respond or not responding at all. My hopes were not high.
Next, I did a Google search about accounts suspended on Medium hoping to find about how other’s dealt with the same situation.
Read several posts.
Unsatisfied, I kept searching and then I found a post with a Medium email help address. I believed this might be different from the help ticket I already submitted on Medium’s site. I sent another request for aid with my suspension issue.
Hours crept by with no response.
Branching out on social media.
Desperation slicked over my thoughts like a slimy slug mushing across my brow.
Medium has become a place of refuge for me. The freedom to express thoughts here is an unparalleled experience and an oasis of creativity. My mind is wandering in the most pleasant way while I’m doing physical labor and everything else during the day thinking about subjects to write and post on Medium.
So, my next stop was Facebook. I belong to several Medium support groups on Medium. Writers supporting writers. Bloggers helping bloggers. It’s fantastic.
Friends on Facebook empathized with me and several had their own issue regarding Medium. We commiserated. Pouring out frustration and reassuring one another is therapeutic and I appreciate the support I received.
It’s very nice to give comfort to other’s who are going through trying, stressful moments. Empathizing helps me to feel purposeful and valuable. Giving is a reward.
Early morning resolution.
Working on a manuscript took my mind away from the suspension issue. The conclusion gathered from my friends on Facebook, posts from Google, and experience instructed me patience now.
Waiting calmly for an answer from Medium I decided to switch focus and redirect energies toward writing. I think it is important to concentrate on subjects and actions we can have an impact on instead of dwelling on that which is out of our control.
I went to sleep with the hope Medium would address my situation the next day, today.
Waking up to a sweet surprise I found great Cheer!
My wife woke up before me and informed me she was able to access and read one of my stories on Medium.
The news jolted me awake.
The headline envigorated me better than a cup of coffee. So, I had a cup of coffee and checked my email.
Just an hour after I went to sleep Medium replied to my help ticket and found their spam filter mistakenly suspended my account. The error happens on occasion.
Sorry you are experiencing that.
It looks like your Medium account was mistakenly caught in our spam filter. I have now restored your account and all your posts. We apologize for this inconvenience.
If you need anything else, please let me know.
Trust and Safety
I think this is the best early Christmas gift I could get. The speed of this reprieve is phenomenal.
I’m ecstatic to be back.
A huge thank you to Medium and the tech who helped me out.
To my readers, I apologize for the interruption.
Hope we will all have wonderful moments during the holidays and usher in a new year appreciating the small and large opportunities we face.
Wishes to you for a productive future filled with a content spirit.
My experience is: Medium is extremely attentive and quick to resolve issues with their platform. It’s a great comfort to have such great customer support. I hope all writers on Medium enjoy a similarly gleeful encounter.